Helm by Logixboard

Your inbox control tower

Logixboard Helm is designed to help you take control of your inbox and your margins. It reads emails, surfaces related data from your TMS, identifies the work that needs to be done, and kicks off tasks for review so your team can spend their time focusing on moving freight instead of hunting for data.

Manage more shipments, more accurately. Helm is the hire you don’t have to make.

Schedule a Demo See Pricing
Logixboard Helm: a shared team inbox with email assignments and activity log, an analytics view of customers served, emails handled and documents processed, and suggested document uploads for an email

Scale the operation, not the org chart

Trained on the workflows that define a forwarder's day, Helm absorbs the repetitive, high-volume work that bottlenecks the operation today so the judgment calls, the trade-offs, and the relationships stay with the humans who do them best, and volume growth stops meaning headcount growth.

Capacity, not headcount

Cut the cost-to-serve on every shipment without cutting corners or quality.

  • Automatic file matching so less time is spent cross-referencing documents against a shipment.
  • Automatic document categorization so every file lands where it belongs without anyone sorting it by hand.
  • Automatic task identification from Helm surfaces the next step so your team spends its time deciding, not digging.
An email with three attachments beside Helm's suggested uploads panel, which classifies them as a commercial invoice, packing list and certificate of origin for file B00009918
Outlook inbox with the Helm sidebar matching an email to a TMS job, surrounded by integrated TMS logos: CargoWise, Descartes, e2open, McLeod, Revenova and Banyan

Built for the tools you already run

Other platforms ask you to rip out what's working and force your team to adopt something new before they see any benefit. Helm doesn't. It works inside your email client and your TMS today, because your team shouldn't have to pause the operation to modernize it.

  • Native to your email client — no new login, no new habit to build.
  • Purpose-built for logistics — workflows modeled on how a forwarder actually works a file, not generic inbox AI.
  • Connected to your TMS — Helm keeps your systems in sync today, keeping your teams and your customers on the same page.

Native collaboration

Fewer dropped balls, fewer surprises, fewer escalations that should have been caught earlier in the workflow.

  • Shared inbox management with email assignments or claiming so nothing gets worked twice.
  • Shared visibility on email activity for coverage during vacation or turnover, without the scramble.
  • Escalation and coaching happen in the open, not after the fact.
Helm team inbox with emails assigned or claimed by teammates, beside an email activity log showing out-of-office reassignments and shipment updates
Helm analytics dashboard showing customers served, emails handled, documents processed and average handle time, a weekly emails-handled chart, and a recent activity feed

What Helm Can Do

  • InsightsFind critical shipment details directly in the inbox. Helm identifies related files and pulls in relevant TMS data so your team has what they need to respond to emails.
  • Document ManagementUpload documents to one or more TMS files in one click. Helm detects documents, their type, and the TMS file they relate to so your operators have to do less to keep a clean audit trail.
  • CollaborationAssign emails to a teammate or claim them to make sure no email slips through the cracks. Centralized email and file activity history allows anyone to jump in when needed.
  • Task DetectionCut through the inbox noise with suggested tasks. Helm knows when a document hasn’t been uploaded to the TMS or a date needs to be updated. It gathers the necessary data and drafts up changes so your team only needs to review.
  • Integrations with TMSA direct connection to the TMS means the data your operators, and in turn your customers, see is always fresh and in your source of truth system.
Schedule a Demo See Pricing

Helm Operate

Helm Operate Brings Operations Management to the Inbox

File creation and validation, available on Helm Operate, reduces manual data entry and the errors that come with. Helm detects, drafts, validates, and creates new files as needed based on the content of emails. Streamline operations, reduce the manual data entry your team has to do, and ensure data meets compliance standards.

Learn More about Helm Operate →
Logixboard Helm Operate interface

Get started with the control tower for your inbox.

Schedule a Demo See Pricing